Welcome to the Irish Accommodation Services Institute (IASI). My name is Madeleine Dermody, and I am privileged to serve as President of this dynamic and forward-thinking association. As we build upon over 40 years of excellence, my vision is to drive innovation, foster collaboration, and elevate industry standards. I am excited to work alongside our dedicated members to strengthen the impact of IASI and create meaningful advancements within our sector.

Throughout my 20-year career in the accommodation services industry, I have witnessed remarkable transformations. Yet, the essence of our work remains unchanged: the guest or customer is always at the heart of what we do. True success is not just about meeting expectations but exceeding them, setting new benchmarks for excellence, and continuously evolving to create exceptional experiences. At IASI, we are more than an association—we are a driving force for progress, representing and empowering professionals across Ireland’s accommodation sectors. Our commitment to best practices ensures consistency, professionalism, and excellence across hospitality, healthcare, and educational institutions, shaping a future where quality and service define our industry.

Our members—both individual and corporate—are the cornerstone of IASI. We deeply value the contributions of our existing members while welcoming new members to join our growing network. Our goal is to foster a collaborative and supportive environment, ensuring that our members receive the resources and knowledge necessary to excel in their roles. We will continue to engage with and listen to our members, aligning our initiatives with their needs to achieve industry-wide success.Looking ahead, I am excited to introduce enhanced training and development programs tailored to the evolving needs of our industry. 

We are committed to driving cost efficiency, championing sustainability in hospitality, and fostering continuous professional growth at every level. As economic pressures mount and sustainability becomes a non-negotiable, these priorities are more crucial than ever. By leveraging cutting-edge energy solutions, investing in renewable resources, refining waste management strategies, and enhancing operational efficiencies, we are not just adapting—we are leading the charge. Our vision is a resilient, future-ready industry that balances profitability with environmental responsibility. Key to this success is embracing digital transformation, optimising guest experiences through innovation, and upholding the highest standards in cleanliness, safety, and service. By focusing on staff development, leadership training, and customer engagement, we ensure the long-term growth and success of our industry, positioning it as a benchmark of excellence both nationally and internationally.

Reflecting on the past few years, we acknowledge the resilience and dedication demonstrated across our industry. We have faced challenges with determination and have emerged stronger, more united, and more innovative. Now is the time to embrace new opportunities, continue our professional growth, and shape a bright future for accommodation services in Ireland.I would like to take this opportunity to extend my deepest gratitude to our members, corporate partners, and sponsors. Your unwavering support, dedication, and belief in IASI enable us to thrive. We are privileged to have such a strong network of professionals who are passionate about their work and committed to excellence.

As Maya Angelou wisely said, "Do the best you can until you know better. Then when you know better, do better." I am truly inspired by the dedication of our members and their shared passion for this industry. Together, we will continue to uphold the highest standards and drive meaningful progress.Thank you for your support, and I look forward to a successful journey ahead with all of you.

Madeleine Dermody
IASI President