Welcome to the Irish Accommodation Services Institute. We are the national body representing the professional interests of all accommodation industries in Ireland. The IASI was formed to bring together individuals from various accommodation industries in effort to act as a forum and supportive body to promote and improve standards of practice.
Established in 1985, the originally named AHAM (Association of Hotel Accommodation Management), set out to bring hoteliers across Ireland together to support each other while striving for success. The strength and growth of the association surpassed expectations and with the turn of the new millennium the association expanded its goals. Initially, AHAM only incorporated hoteliers but as the economy changed over time AHAM opened its doors to all industries, thus the IASI (Irish Accommodation Services Institute) was established. This change allowed industries such as Healthcare and Educational Institutions to join and avail of what the IASI had to offer. From the outset, the IASI acknowledged that all industries began to work towards a common goal regardless of their purpose. This goal was the creation and upholding of standards of practice while establishing uniformity in an effort to achieve continued success.
The IASI has developed substantially since it was first established. Each year we attempt to entice new members to join our association along with our current and new corporate sponsors. We offer open communication and networking opportunities for our corporate sponsors to meet fellow suppliers and potential customers throughout the calendar year at various events. The IASI is a proud advocate of Green Hospitality and Sustainability. All members and corporate sponsors are encouraged to build and or improve on any green policies they have in place. Our aim in the coming years is to learn more about what we can do in order to build on the foundations we have laid in green hospitality. We hope to take a more ‘hands on’ approach when it comes to developing this skill set and we aim to arrange further training and development to support this important transition. The IASI is an ambassador when it comes to the importance of training and development within any industry. We believe the key to success is being creative and using innovative methods to improve standards of practice. Each year we hold several pertinent training courses in effort to uphold and improve the skillsets of our council as well as our members. The training courses are chosen based on what is occurring in our economy at the time, so that any skills learnt can be implemented immediately. This enables accommodation teams across the country to reap the benefits of relevant training and development.
The IASI core values are as follows:
Welcome to the Irish Accommodation Services Institute (IASI). My name is Madeleine Dermody, and I am privileged to serve as President of this dynamic and forward-thinking association. As we build upon over 40 years of excellence, my vision is to drive innovation, foster collaboration, and elevate industry standards. I am excited to work alongside our dedicated members to strengthen the impact of IASI and create meaningful advancements within our sector. Throughout my 20-year career in the accommodation services industry, I have witnessed remarkable transformations. Yet, the essence of our work remains unchanged: the guest or customer is always at the heart of what we do. True success is not just about meeting expectations but exceeding them, setting new benchmarks for excellence, and continuously evolving to create exceptional experiences. At IASI, we are more than an association—we are a driving force for progress, representing and empowering professionals across Ireland’s accommodation sectors. Our commitment to best practices ensures consistency, professionalism, and excellence across hospitality, healthcare, and educational institutions, shaping a future where quality and service define our industry. Our members—both individual and corporate—are the cornerstone of IASI. We deeply value the contributions of our existing members while welcoming new members to join our growing network. Our goal is to foster a collaborative and supportive environment, ensuring that our members receive the resources and knowledge necessary to excel in their roles. We will continue to engage with and listen to our members, aligning our initiatives with their needs to achieve industry-wide success.Looking ahead, I am excited to introduce enhanced training and development programs tailored to the evolving needs of our industry. We are committed to driving cost efficiency, championing sustainability in hospitality, and fostering continuous professional growth at every level. As economic pressures mount and sustainability becomes a non-negotiable, these priorities are more crucial than ever. By leveraging cutting-edge energy solutions, investing in renewable resources, refining waste management strategies, and enhancing operational efficiencies, we are not just adapting—we are leading the charge. Our vision is a resilient, future-ready industry that balances profitability with environmental responsibility. Key to this success is embracing digital transformation, optimising guest experiences through innovation, and upholding the highest standards in cleanliness, safety, and service. By focusing on staff development, leadership training, and customer engagement, we ensure the long-term growth and success of our industry, positioning it as a benchmark of excellence both nationally and internationally. Reflecting on the past few years, we acknowledge the resilience and dedication demonstrated across our industry. We have faced challenges with determination and have emerged stronger, more united, and more innovative. Now is the time to embrace new opportunities, continue our professional growth, and shape a bright future for accommodation services in Ireland.I would like to take this opportunity to extend my deepest gratitude to our members, corporate partners, and sponsors. Your unwavering support, dedication, and belief in IASI enable us to thrive. We are privileged to have such a strong network of professionals who are passionate about their work and committed to excellence. As Maya Angelou wisely said, "Do the best you can until you know better. Then when you know better, do better." I am truly inspired by the dedication of our members and their shared passion for this industry. Together, we will continue to uphold the highest standards and drive meaningful progress.Thank you for your support, and I look forward to a successful journey ahead with all of you. Madeleine DermodyIASI President
See what one of our many members has to say about membership of the IASI.
Mary Hall,Dublin
Tony Lenehan,Failte Ireland Dublin
Noeleen Mullins
Agnes Keogh,The Shelbourne, Dublin
Margo Bellow,3 St. John’s Court, Dublin
Teresa Keane
Mary Wrixon,Cork I.T.
Breda MurrayBlarney Golf Resort,Tower, Blarney Co. Cork
Sylvia DoolanDawn Learning CentreLongford
Angela KennedyBunclody
Rosemary O'BrienSt. John of GodsDublin
Marjorie NolanDublin
Vivienne Brogan
Moira Gibson
Mary FlanneryAshford Castle
Ines GuerraCarlton Hotel, Dublin Airport
Josephine RyanRed Cow Moran Hotel
Agnes Keogh
1985 - 1988
1988 – 1991
Liz Murphy
1991 – 1993
Mary Hall
1993 – 1995
Patricia Shanahan
1995 – 1998
Dorrie Fennell
1998 – 2001
Catherine Murray
2001 - 2004
Breda Murray
2004 - 2006
Margaret Morley
2006 - 2006
Rosemary O Brien
2006 - 2007
Angela Kennedy
2007- 2010
Ines Guerra
2010 - 2022
Marian Murnane
2022 - 2025
Madeleine Dermody
2025 -