Training & Development

We are delighted to partner with a select group of professional trainers who share the Irish Accommodation Services Institute’s (IASI) commitment to excellence, innovation, and continuous improvement within our industry. These trusted training partners have been carefully chosen for their proven expertise and their dedication to raising standards across accommodation services in Ireland.

Together, we work to deliver high-quality, relevant, and forward-thinking training programmes that empower individuals and organisations to grow, adapt, and lead the way in professional cleaning, hygiene, and facilities management.

We’re Excited to Partner with Restaurant & Hospitality Skillnet – Training Opportunities for Our Members!

About – Restaurant & Hospitality Skillnet

The IASI is delighted to announce our new partnership with Skillnet, bringing you access to a wide range of high-quality training courses designed to support your professional development and business growth.As part of this collaboration, you can now explore and book a variety of industry-relevant courses directly through the Skillnet platform. Whether you're looking to upskill in leadership, digital marketing, project management, or technical fields, there’s something for everyone.Simply click on any of the course links below to be taken directly to the Skillnet website, where you can view course details and register with ease.


Exclusive Network Member Discounts Available

Invest in your future. Upskill with confidence. Book your place today! 

Click below for further detail or to book directly with Skillnet

Click Here

Standard Operating Procedures for Accommodation Department (up to 10 staff)

Programme overview
Our new eLearning Standard Operating Procedures training programme is suitable for those who have are new to the accommodation department in a hotel setting and are looking upskill in the standard operating procedures. The programme can be completed at any time by the learner (All SOP's do not have to be completed in one sitting). The programme consists of a number of SOPs which are accompanied by demonstration videos and thorough explanations. The learner will test their knowledge at the end of each SOP.

Click below for further detail or to book directly with Skillnet

Click Here

Standard Operating Procedures for Accommodation Department (up to 25 staff)

Programme overview
Our new eLearning Standard Operating Procedures training programme is suitable for those who have are new to the accommodation department in a hotel setting and are looking upskill in the standard operating procedures. The programme can be completed at any time by the learner (All SOP's do not have to be completed in one sitting). The programme consists of a number of SOPs which are accompanied by demonstration videos and thorough explanations. The learner will test their knowledge at the end of each SOP.

Click below for further detail or to book directly with Skillnet

Click Here

Standard Operating Procedures for Accommodation Department (up to 50 staff)

Programme overview
Our new eLearning Standard Operating Procedures training programme is suitable for those who have are new to the accommodation department in a hotel setting and are looking upskill in the standard operating procedures. The programme can be completed at any time by the learner (All SOP's do not have to be completed in one sitting). The programme consists of a number of SOPs which are accompanied by demonstration videos and thorough explanations. The learner will test their knowledge at the end of each SOP.

Click below for further detail or to book directly with Skillnet

Click Here

At Dollard & Associates, we don’t just deliver training — we deliver lasting change.

Our Active Learning Programme is built to transform hotel teams from front door to back door, strengthening confidence, consistency, and capability across every department. Whether you’re onboarding new team members or empowering supervisors to lead from within, we have the right course for the right moment.

Room Ready

Onboarding & Practical Skills for New Starters

Kickstart confidence from day one. This course equips new team members with practical, hands-on training to work effectively and deliver excellent guest experiences immediately.

Floor to Finish

Quality Assurance & Self-Checking for Experienced Staff

Empower your team to take ownership of standards. This module builds a culture of accountability, consistency, and attention to detail with proven self-checking techniques.

Frontline Leadership

Developing Supervisors to Lead from Within

Train your supervisors to become strong, supportive leaders. Focused on communication, coaching, and team development, this course creates confident managers who lead by example.

What Makes Our Programme Different?

 Hands-on training delivered in real work environments
 Customised content based on a Pre-Course Questionnaire
 Productivity continues during training — no downtime
 Tailored for your team’s structure, culture, and goals

What You Get:
 Higher standards from day one
 Reduced pressure on managers
 Greater accountability and team confidence
 Measurable results within 30 days
 ROI through operational efficiency and consistency

Limited Availability: Q3 2025
Secure your training dates early — limited slots remaining for Q3 2025!

Request the Pre-Course Questionnaire or learn more:
Email: hello@kathleendollardassociates.ie
Phone: Kathleen +353 83 805 5810 | Jared +353 83 005 8218